When you engage with Flatpackaroo for assembly services, it’s essential to understand the terms and conditions that govern your relationship with the company. These terms form the foundation of your agreement and outline the rights, responsibilities, and expectations of both parties. Whether you’re assembling furniture for your home or business, familiarizing yourself with these terms ensures a smooth and transparent service experience. This comprehensive guide will walk you through the key aspects of Flatpackaroo’s Terms and Conditions of Service.
Understanding the Appointment and Agreement
The Foundation of Your Service Agreement
When you decide to use Flatpackaroo’s assembly services, you’re entering into a formal agreement. You, as the customer, are appointing Flatpackaroo to provide specific assembly services at an agreed-upon price. This appointment is based on the job description you provide and the terms outlined in the agreement.
It’s important to understand that the terms and conditions, combined with your job description, constitute the entire agreement between you and Flatpackaroo. The company reserves the right to amend or update these terms and conditions at any time, so it’s wise to review them periodically. The agreement becomes effective on the date when a contract is formed through offer, acceptance, and consideration—typically when you confirm your booking.
Key Acknowledgments You Should Know
When you engage Flatpackaroo’s services, you’re acknowledging several important points. First, Flatpackaroo operates independently of any retailer from whom you may have purchased your products. This means that if you have issues with the product itself—such as damage or defects—you should direct these concerns to the retailer where you made the purchase. Flatpackaroo can assist by identifying and describing any faults they discover during assembly, but they are not responsible for product replacement.
Additionally, if Flatpackaroo arrives to perform the service and cannot complete it due to product issues, they may retain or invoice you for up to 60% of the agreed price. This policy exists because the company cannot quickly arrange replacement jobs at short notice. Should you need to reschedule, you may be required to pay the full price again.
Another crucial acknowledgment is that Flatpackaroo’s obligations are owed only to you as the customer, not to any third parties connected with you. Furthermore, any representations, statements, or understandings made before the agreement date are superseded by the terms of the agreement itself.
What Flatpackaroo Promises to Deliver
Performance Standards and Obligations
Flatpackaroo commits to exercising due care, diligence, and skill when assembling your products. However, it’s important to have realistic expectations: despite their best efforts, some marking of products is inevitable, and minor scratching or abrasions to surfaces may occur during the assembly process. This is a normal part of the service and should not be considered a failure on Flatpackaroo’s part.
The company will visually inspect all products for signs of external damage both before and after completing the service. They also commit to complying with all applicable legislation and generally accepted industry standards and specifications relevant to assembly work.
Timing and Logistics
Flatpackaroo will use their best efforts to provide services on the dates and times you agree upon. However, it’s essential to understand that these dates and times are estimates only. The company accepts no liability for delays in meeting scheduled dates or times. This flexibility is important because assembly work can be unpredictable, and various factors may affect timing.
As part of their service, Flatpackaroo brings all necessary equipment and tools to complete the assembly. They also commit to leaving your work area in the same condition as when they arrived. All product packaging will be removed from the site as part of their packaging removal service—though only packaging from the products they assembled will be removed.
Your Responsibilities as a Customer
Preparing for Your Assembly Service
To ensure Flatpackaroo can provide the best possible service, you have several important responsibilities. First, you must promptly provide all necessary information, directions, assistance, and cooperation that the company reasonably requires. This includes ensuring that the product, all its parts, and any instruction sheets or manuals are complete and gathered in one place before Joshua arrives.
Cancellation and Rescheduling Policies
You must provide at least 48 hours’ notice if you need to cancel or change your scheduled assembly time. If you cancel within 48 hours of the scheduled time, the Assembly Technician reserves the right to charge a minimum callout fee of $50. This policy exists because the company cannot arrange replacement jobs at such short notice. When rescheduling, you may be required to pay the full price again.
Insurance and Additional Services
You should ensure you’re insured against any loss or damage for which Flatpackaroo has excluded or limited liability in the agreement. Additionally, if you request services beyond the original description, you’ll need to agree to pay additional charges that Flatpackaroo considers appropriate. Such additional services may also affect the time scales or dates for performance.
Payment Terms and Conditions
How Payment Works
Flatpackaroo may require you to pay the full price either before services commence or immediately upon completion. The quoted price assumes a clear, dry, accessible site on level ground with at least 0.5 meters of access to the product on each side.
Trade Coordination Fees
Any trade coordination fees charged relate to the time Flatpackaroo spends ensuring services are appropriately scheduled. While the company ensures that any tradespeople used are appropriately qualified, Flatpackaroo takes no responsibility for their work. The contractual relationship with any tradespeople will be directly between you and them.
Late Payment Consequences
If agreed payment terms are not met, Flatpackaroo may pursue debt collection and legal proceedings. A late payment fee of $50 will be invoiced to accounts with outstanding balances. If an account remains unpaid within 30 days after the due date, Flatpackaroo’s debt recovery agency may charge a fee equal to 25% of the unpaid portion plus other legal and recovery costs (minimum $50). The account may also be recorded on relevant credit information databases.
Understanding Liability and Limitations
Remedial Work and Warranty
Flatpackaroo will undertake remedial work for poor workmanship identified within 7 days of service completion. However, the company is only liable for direct loss or damage resulting from a breach of their obligations, unless such loss results from you or a third party making modifications, adjustments, repairs, or remedial work without Flatpackaroo’s consent.
Excluded Liability
To the extent permitted by law, Flatpackaroo excludes all liability for indirect or consequential loss, loss of profit, use, anticipated savings, goodwill, reputation, business contracts, third-party claims, or other pure economic loss, whether arising in contract, tort, or otherwise.
Maximum Liability Cap
The maximum liability of Flatpackaroo to you equals the price you paid for services. This cap has been calculated based on the company’s ability to exclude or limit liability as outlined in the agreement. You confirm you will bear yourself or insure against any loss for which liability is excluded or limited.
Time Limitations
No action arising from any alleged breach may be brought more than 12 months after the cause of action occurs.
Termination of Your Agreement
Your agreement with Flatpackaroo terminates or expires under any of these conditions: when both parties agree in writing, once the services have been completed, or if Flatpackaroo gives you one week’s notice.
Understanding these terms and conditions helps ensure a positive experience with Flatpackaroo’s assembly services. By knowing your rights and responsibilities, you can prepare appropriately and avoid potential misunderstandings.